If you are not 100% satisfied with the service we have provided, we will return and do whatever you think is reasonable, and if that is not possible, we will refund some or all of your money. If our technicians smoke or swear in your home, are not drug-free, or do not leave your home or clean as they found it, WE WILL PAY YOU $100
We guarantee that repairs on your equipment are fixed right. If a repair fails within one year, we will repair it again absolutely free. If you have a service contract with Expert Express, the repairs are guaranteed for two years.
We guarantee that the equipment we have installed will perform as we have stated. If your HVAC system does not heat or cool your home to your satisfaction we will return and do whatever it takes to get it right even if we have to replace the equipment or remove it and return your investment.
Exemptions: Freon and Freon leaks, clogged drains, toilets, traps, condensate traps, and pumps, any item attached to our equipment that we did not install.